We need to meet both the individual and either their line manager or HR representative. This is to get a view of the difficulties being experienced AND the performance targets expected, when compared to peers. We need to find out about the history of the job – were there always issues or has a change in IT / manager / job role tipped the balance? We also look at the work space, the IT and tools used and the ways people communicate.
Meeting both employer and employee can be very useful, giving a basic awareness of how a condition is affecting work performance, both positively and negatively.